Credit Correspondent

Company Name:
Salary period: Annual
Automated Packaging Systems, Inc., headquartered in Streetsboro, Ohio is the recognized leader in flexible packaging. We design and manufacture state-of-the-art packaging machinery and bagging materials and back them with the industry's largest service organization. Our employees earn competitive salaries and enjoy a comprehensive benefits package including medical, dental, and vision coverage, 401(k), and employee stock ownership. We have been recognized for the past four years by the Plain Dealer Top Workplaces survey as one of Northeast Ohio's top workplaces.
We are seeking a Credit Correspondent to administer credit and collections in assigned area(s) so as to optimize cash-flow and minimize bad debt exposure relative to assigned customers.
Resolve, or facilitate resolution of, customer account discrepancies (proof of delivery, pricing, returns, freight, etc.) in order to be of service to customer and eliminate reasons for non-payment.
Review all orders that are on credit hold within assigned area for release in accordance with established policies.
Place collection calls to all delinquent customers within assigned area(s) in order to prompt timely remittance of past due balances
Verify receipt and accuracy of confirming PO's on all orders that Baan routes to Credit for review, and those for which Credit mandates that PO's are required, so as prevent delays in payments.
Answer incoming calls regarding pricing discrepancies, PODs, general questions on statements, incorrect billing, status of credits and requests for check (if credit balance is on statement) in order to be of service to customers.
High school plus some college level accounting would be preferable with minimum of 3 years prior experience.
Excellent written and verbal communication skills.
Working knowledge of credit and collections, basic accounting and account reconciliation skills. Excel and Word exp. required
Excellent interpersonal and negotiating skills.

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