Dispatcher II (Router) - Streetsboro, OH Job

Company Name:
Time Warner Cable
Posting Job Description
Position Summary:
Work with technical staff, other employees, and customers. Under supervision, the person will schedule, route and assign work orders in a timely manner.
Schedule; 5:00 AM - 2:00 PM, Sunday - Thursday
Essential Job Function:
Schedule, route and assign work orders in a timely manner.
Prepares monthly departmental reports and submits to supervisor.
Promotes good customer relations through telephone contact within compliance of established company policies and procedures.
May communicate pertinent information including customer service issues, outages, etc., to other systems.
Inform supervisor as necessary.
Maintain a professional attitude and appearance.
Perform other related duties and tasks as assigned.
Provide ARRIS administration support.
Move/route workforce according to customer demand and forecast
Manage forced-in work orders and unassigned work orders.
May communicate pertinent information including customer service issues and emergency outages etc. to other systems.
Effective listening skills to ensure understanding of instructions and directions.
Effectively communicate processes and problems to co-workers and management.
Travel may be required to attend work related meeting and training sessions
May be required to work a flexible schedule that provides needed coverage
Ability to work effectively in a team oriented, high demand and fast paced environment.
May perform other related duties and responsibilities as assigned and/or required. (Respond to text messages, Phone availability, Issue trak tickets)
High school diploma or general education diploma (GED)
Experience / Skills Required;
Computer Applications
Customer Relations
Issue Trak
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Preferred Qualifications;
ICOMS billing system knowledge.
Previous dispatching experience including routing - preferred.FCC Unit_TWC: 6067
Controlling Establishment ID: 00477 - Akron Brownstone AveMore on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most - at work and at home.
Time Warner Cable is an Equal Opportunity Employer M/F/D/V.
Date: Aug 18, 2014
Location: Streetsboro, OH, US
Posting Job Title: Dispatcher II (Router) - Streetsboro, OH
Requisition: 159638BR
Posting Location: Streetsboro, OH, US
Area of Interest: Engineering/Technical Operations
Position Type: Full Time
Nearest Major Market: Akron

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