Equine Customer Service Representative
3.
4 Streetsboro, OH Streetsboro, OH Full-time Full-time $17 - $19 an hour $17 - $19 an hour 1 hour ago 1 hour ago 1 hour ago Customer Service Representative Big Dee's Tack and Vet Supply is proudly offering a great opportunity for a horse enthusiast to grow and develop in a fast-paced, advancing atmospher.
Big Dee's Tack and Vet Supply takes pride in the exceptional customer service we provide for our customers.
We are seeking a Customer Service Representative professional that will coordinate the functions of the Customer Service Department under the direction of the Customer Service and E-commerce managers.
This candidate will act as a resource to the sales team and collaborate with the team to ensure departmental goals are being met.
This position is full-time with opportunities for overtime during peak seasons.
About the Company Founded in 1976, we started selling standardbred racing equipment out of a small building in Northfield, Ohio.
By offering our customers the products and equipment they needed and at the most affordable prices, Big Dee's quickly started to grow.
The company expanded its product lines to include equipment needed in other areas of equine activities.
As demand and customer loyalty increased, so did the need for a bigger space.
Over time we have grown and moved to our current building, where we remodeled and created an 8000
sq.
ft.
showroom offering over 25,000 different equine and canine products and supplements! Role:
All Customer Service representatives must provide friendly, confident, and efficient service to our customers.
Answer phones, emails, and live chats professionally.
Answer calls and engage with customers that are calling in to place orders, ask questions about their online orders, assist with product selection, check their order status, offer technical support, and service information.
Support the sales team as needed with projects and daily tasks.
Field complex or technical questions from customers.
Handle complex complaints and issues from customers and escalate to management when necessary.
Follow up with customers and expedite orders as needed.
Maintain good relations with other departments relating to customer service issues such as product information displayed on our website or in print materials.
Establish priorities pertaining to the customer service department.
Communicate in a thorough, timely, and professional manner internally and externally as it pertains to customers and staff.
Aid in the process of proofing orders from multiple platforms.
Research product availability for special orders.
Benefits $17-19/hr based on experience.
Paid time off and holiday pay.
Simple IRA Program.
Health, dental, and vision insurance.
Exceptional employee discount on merchandise.
Qualifications:
Must have significant equine experience.
1-3 years or more of related experience in Customer Service.
Excellent written and verbal communication skills.
Flexible- must be able to work independently and as a team.
Experience in handling large complex customers.
Strong computer skills with experience in MS Office Suite, primarily Excel.
Type 40-45 words per minute.
Availability 8am-7pm M-F and 1-2 Saturdays a month.
Education:
High School diploma or bachelor's degree preferred.
Behavioral Traits:
Enjoys customer interaction and helping while talking all things horse, all day.
Self-directed with strong organizational habits with strong attention to detail.
Common-sense approach to identifying issues and resolutions.
High level of trustworthiness and punctuality.
Master the use of multiple computer interfaces.
Ability to manage multiple detail-oriented duties per day with a sense of urgency and accountability.
Creative.
Environmental Conditions Office work/sedentary.
Availability 8am-7pm M-F and 1-2 Saturdays a month.
This is an in-office position at our Streetsboro, Ohio location.
Job Type:
Full-time Pay:
$17.
00 - $19.
00 per hour Expected hours:
No less than 40 per week
Benefits:
Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Experience level:
3 years Shift:
8 hour shift Day shift Evening shift Morning shift Rotating shift Weekly day range:
Monday to Friday Rotating weekends Weekends as needed Work setting:
Call center In-person Office People with a criminal record are encouraged to apply Ability to Relocate:
Streetsboro, OH 44241:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Streetsboro, OH Streetsboro, OH Full-time Full-time $17 - $19 an hour $17 - $19 an hour 1 hour ago 1 hour ago 1 hour ago Customer Service Representative Big Dee's Tack and Vet Supply is proudly offering a great opportunity for a horse enthusiast to grow and develop in a fast-paced, advancing atmospher.
Big Dee's Tack and Vet Supply takes pride in the exceptional customer service we provide for our customers.
We are seeking a Customer Service Representative professional that will coordinate the functions of the Customer Service Department under the direction of the Customer Service and E-commerce managers.
This candidate will act as a resource to the sales team and collaborate with the team to ensure departmental goals are being met.
This position is full-time with opportunities for overtime during peak seasons.
About the Company Founded in 1976, we started selling standardbred racing equipment out of a small building in Northfield, Ohio.
By offering our customers the products and equipment they needed and at the most affordable prices, Big Dee's quickly started to grow.
The company expanded its product lines to include equipment needed in other areas of equine activities.
As demand and customer loyalty increased, so did the need for a bigger space.
Over time we have grown and moved to our current building, where we remodeled and created an 8000
sq.
ft.
showroom offering over 25,000 different equine and canine products and supplements! Role:
All Customer Service representatives must provide friendly, confident, and efficient service to our customers.
Answer phones, emails, and live chats professionally.
Answer calls and engage with customers that are calling in to place orders, ask questions about their online orders, assist with product selection, check their order status, offer technical support, and service information.
Support the sales team as needed with projects and daily tasks.
Field complex or technical questions from customers.
Handle complex complaints and issues from customers and escalate to management when necessary.
Follow up with customers and expedite orders as needed.
Maintain good relations with other departments relating to customer service issues such as product information displayed on our website or in print materials.
Establish priorities pertaining to the customer service department.
Communicate in a thorough, timely, and professional manner internally and externally as it pertains to customers and staff.
Aid in the process of proofing orders from multiple platforms.
Research product availability for special orders.
Benefits $17-19/hr based on experience.
Paid time off and holiday pay.
Simple IRA Program.
Health, dental, and vision insurance.
Exceptional employee discount on merchandise.
Qualifications:
Must have significant equine experience.
1-3 years or more of related experience in Customer Service.
Excellent written and verbal communication skills.
Flexible- must be able to work independently and as a team.
Experience in handling large complex customers.
Strong computer skills with experience in MS Office Suite, primarily Excel.
Type 40-45 words per minute.
Availability 8am-7pm M-F and 1-2 Saturdays a month.
Education:
High School diploma or bachelor's degree preferred.
Behavioral Traits:
Enjoys customer interaction and helping while talking all things horse, all day.
Self-directed with strong organizational habits with strong attention to detail.
Common-sense approach to identifying issues and resolutions.
High level of trustworthiness and punctuality.
Master the use of multiple computer interfaces.
Ability to manage multiple detail-oriented duties per day with a sense of urgency and accountability.
Creative.
Environmental Conditions Office work/sedentary.
Availability 8am-7pm M-F and 1-2 Saturdays a month.
This is an in-office position at our Streetsboro, Ohio location.
Job Type:
Full-time Pay:
$17.
00 - $19.
00 per hour Expected hours:
No less than 40 per week
Benefits:
Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Experience level:
3 years Shift:
8 hour shift Day shift Evening shift Morning shift Rotating shift Weekly day range:
Monday to Friday Rotating weekends Weekends as needed Work setting:
Call center In-person Office People with a criminal record are encouraged to apply Ability to Relocate:
Streetsboro, OH 44241:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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